Account Manager

Job Purpose

The role holder is responsible for supporting sales growth and profitability by engaging with customers, expanding the client base, managing orders, ensuring customer satisfaction, and building strong, long-term relationships. The role holder shall carry out his duties in accordance with the business requirements.

Key Responsibilities:

• Conduct regular field visits to engage with customers and understand their needs.

• Approach and identify potential new customers to expand the client base.

• Achieve assigned sales targets through effective planning and execution.

• Work to increase the company’s profit margin by promoting profitable products and solutions.

• Follow up with customers to ensure satisfaction and address any issues or inquiries.

• Accurately enter and manage sales orders in the system.

• Coordinate with relevant categories or departments to fulfil customer requirements.

• Build and strengthen long-term relationships with customers to foster loyalty.

• Prepare and submit daily activity reports detailing sales efforts, customer interactions, and progress toward targets.

• Keep up with market trends and Account Management initiatives.

Qualifications:

Diploma Degree in Business Administration, Sales, or any related fields.

Years of Experience:

A minimum of 5 years of experience in any related fields

 Preferred Professional Certificates:

Certified Sales Professional (CSP)

Sales Management

Professional Certified Marketer (PCM)

Job Specific Skills:

• Good in Product and market knowledge.
• Good in Customer relationship building.
• Good Communication Skills.
• Good Teamwork/Collaboration Skills.
• Good Customer Service.