Advanced Technical Management Principal Expert

The role holder is responsible for overseeing operations of all network elements and services across all domains, including Fixed, Mobile, Core, Transport, Firewall, and Special Services. Managing network integration, providing T3 support, preparing for emergencies, and developing business continuity and disaster recovery plans. Implementing security standards, managing software upgrades, and ensuring the resolution of vulnerabilities and bugs. The role holder shall carry out their duties in accordance with stipulated business policies and procedures.

Core Responsibilities

• Ensure supporting  24x7 all network elements and services (All Domains, Fixed, Mobile, Core, Transport, Firewall, Special services)
• Manage network element integration and backup
• Ensure providing T3 support for critical cases
• Prepare for emergency and special events
• Develop & ensure deployment of the contingency plans for disasters
• Create business continuity, disaster recovery, resiliency plans when needed
• Conduct threat management and security standards implementation
• Depending on the scope, deploy script for network enhancement
• Ensure Bug and issue resolution via patch loading
• Manage of minor software upgrades for network elements
• Develop preventive maintenance procedures to enhance customers’ experience
• Ensure all elements vulnerabilities fix and aligned with Security guidelines
• Prepare Daily, Weekly, Monthly Reports for all back office activities and related incidents
• Collaborate and Interface with other groups within SEA Sector and with others external sectors (e.g. TUs sectors, BUs and etc…)
• Ensure applying and supporting STC’s Revenue Assurance business changes (Tariff, promotions, events, etc.) and STC’s internal/external auditing guidelines
• Manage failed orders analysis, participate in RTTS TT review, projects meeting, Change Management meeting and IT Failed Orders committee
• Manage launching STC promotions and offers on IN, Messaging, SDP & VAS Application
• Conduct audit and ensure all elements configurations for all domains

A minimum of 8 years of relevant experience with at least 3 - 4 years of experience in a similar role.

• Prior experience in - within the Telecommunication industry

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