Districts Facility Management Assistant Manager

Job Purpose

The role holder is responsible for leading and managing a team of Facility management personnel across districts to ensure that administrative buildings are properly maintained and serviced on an on-going basis.  The role holder is responsible for ensuring smooth and regular operations and maintenance services are carried out with minimal downtime and disruptions. The role holder shall carry out his duties in accordance with the stipulated business policies and procedures.

Job Responsibility

Develops District Affairs unit annual strategic plan
Participates in the strategy formulation by providing support and inputs to the General Manager – Building and Fleet Management. 
Leads implementation of the Sector strategy and develops policies and procedures for the District Affairs Department to drive achievement of the desired objectives. 
Identifies STC’s business requirements regarding building management in all districts and ensures activities are aligned and congruent to the sustainability and business requirement. 
Develops annual and quarterly work plans for building operations and maintenance services across districts in line with STC’s overall direction and strategy. 
Oversees all operations and maintenance services of buildings in all districts – both corrective and preventive. 
Manages all daily operation services in all districts including permanent building operation supervision, facilities layout utilization, gardening services, landscaping services, janitorial services and tea boy services and vendor manpower management. 
Oversees and manages the formulation and development of service level agreements with the internal and external customers of operation and maintenance services to ensure best service delivery for departments. 
Manages on-site senior team leads in each district where STC has presence. 
Conducts regular site visits in the district to oversee the progress of daily work operations.
Ensures adherence to the Company policies and procedures by all district employees. 
Liaises with Building Design and Construction and Real Estate and Investments on regional issues.
Manages Building evacuation for unused buildings, and coordinate with Investment dep. on related matters.
Ensures that the building management services requested from the service delivery sections are conducted and delivered according to the quality and timeline defined in the terms and conditions of the service level agreements.
Ensures minimization of issues, zero down time and continuous service availability as required for operations and maintenance services to achieve customer satisfaction. 
Manages all external vendors for operations and maintenance services and oversees the delivery of work while ensuring high standard of quality, adherence to safety and design parameters. 

Additional mandates Operational Teams – Emergency Response Team from decree #78:
Immediate response to emergency situations through field teams and ensure their presence in the affected sites to contain and resolve the disaster situation in order to maintain safety and health of individuals, as well as to protect company’s assets and the safety of its facilities
Follow up on the implementation of the response plans – Pre-determined - and provide the necessary support to implement the detailed tasks in the response plans according to the framework of the Crisis Management Team
Prepare the necessary reports on emergency situations and report it to the Crisis Management Team
 

Job Responsibility (cont.)

Years of Experience

5 and above Years of Experience

Nature of Experience

Prior experience in execution and management of operations and maintenance services

Job Band

Sr. Professional
 

Skills

Sound organizational skills
Good project Facility skills
Knowledge of Facility Management codes
Knowledge of Facility Management systems
Ability to read and interpret Facility designs
Strong vendor management skills
Knowledge of relevant external service providers
Up-to-date knowledge of emerging technological applications and their potential application within stc
 

Education

Additional Education

Certifications

Relevant certifications in Civil Engineering such as Civil Engineering Certification (CEC) – American Society of Civil Engineers (ASCE) 
Relevant certifications in O&M Services such as Maintenance Management Professional (MMP)