Lead Account Manager

Job Purpose

The role holder is responsible for leading key customer accounts and the direct sales team to achieve sales targets, ensure product availability and visibility, and drive customer satisfaction while supporting business growth. The role holder shall carry out his duties in accordance with the business requirements.

Key Responsibilities:

• Achieve sales targets by category for each customer through effective management of the sales team
• Monitor and support the direct sales team to maximize performance and productivity.
• Evaluate daily sales routes to ensure efficiency and coverage.
• Report and escalate business-related issues to the regional manager in a timely manner.
• Monitor and report competitors’ activities to support market intelligence and strategic planning.
• Ensure execution of all marketing and branding activities across assigned branches and accounts.
• Maintain strong customer relationships by ensuring maximum customer satisfaction at every store.
• Ensure all products are listed, updated regularly, and communicated to customers and cashiers.
• Monitor product display, visibility, and stock availability, gathering feedback from the sales team to ensure execution excellence.
• Escalate and follow up on inventory issues to ensure timely resolution and product availability.
• Conduct regular visits to clients and their points of sale to build and maintain strong, long-term relationships, while monitoring market trends and competitors’ activities.
• Keep up with Market Trends and Account Management initiatives

Qualifications:

Diploma Degree in Business Administration, Sales, or any related fields.

Years of Experience:

A minimum of 8+ years of experience in any related fields

 Preferred Professional Certificates:

Certified Sales Professional (CSP)

Sales Management

Professional Certified Marketer (PCM)

Job Specific Skills:

• Good knowledge of Customer relationship building.
• Good understanding of Product and market knowledge.
• Good Communication Skills.
• Good in Teamwork/Collaboration Skills.
• Good in Customer Service.
• Good in Microsoft Skills..