Lead Governance and Control Analyst

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Date: Dec 28, 2025

Location: SA

Company: stc

Job Purpose

The role holder is responsible for coordinate with internal teams, Managed Services Providers, other sectors and external stakeholders to maintain service quality through regular alignment meetings and joint reviews. The role holder shall carry out his duties in accordance with the stipulated business policies and procedure

 

Job Responsibility

  • Act as the primary interface with all sectors involved in service delivery for ‘Special Services’ customers, ensuring seamless communication
  • Build strong relationships with ‘Special Services’ stakeholders through regular updates, service reviews, and proactive communication tailored to their needs
  • Provide personalized service, addressing unique requirements and concerns through a dedicated team
  • Conduct regular feedback sessions to identify and implement improvements, using structured surveys and one-on-one interviews
  • Collaborate closely with the Royal team for real-time visibility and management of services.
  • Facilitate seamless communication and coordination among network, IT, and business teams through regular cross-functional workshops
  • Ensure team members are certified in critical domains and disaster recovery.
  • Coordinate with internal teams, Managed Services Providers, other sectors and external stakeholders to maintain service quality through regular alignment meetings and joint reviews
  • Build a high-mobilization strategy for emergencies, detailing resources, communication protocols, and predefined roles to activate a war room within minutes
  • Ensure adherence to regulatory and compliance standards specific to critical services
  • Maintain documentation and audit readiness for all processes and systems, conducting periodic internal audits
  • Monitor and enforce contractual obligations with managed services providers and partners through regular performance reviews and SLA compliance checks
  • Stay updated on industry trends and implement best practices to maintain a competitive edge, including participation in industry forums and partnerships
  • Take all necessary measures, including mobilizing resources, initiating strategic initiatives, and making decisions, to achieve these objectives and uphold the highest standards of service delivery for the ‘Special Services’ customer segment

 

Job Responsibility (cont.)

Years of Experience

  • Minimum of 6 years of experience in a related discipline

 

Nature of Experience

  • Prior experience in - within the Telecommunication industry

 

Job Band

Professional

Skills

Education

Bachelor Degree in Engineering or Business Administration

Additional Education

Certifications