Satellite Ground-Station Assistant Manager

The role holder is responsible for managing and optimizing GEO, MEO, and LEO satellite network performance to ensure service quality, capacity, efficiency, and customer experience. The role holder establishes performance standards, analyses trends, drives optimization initiatives, and coordinates corrective actions to improve network reliability, utilization, and SLA compliance. The role holder shall carry out his duties in accordance with the stipulated business policies and procedure.

• Provide regular operational updates to management on site conditions, status, and critical observations.
• Govern access control and authorize personnel entry to restricted areas.
• Lead emergency response and evacuation procedures.
• Conduct continuous physical inspections of infrastructure, equipment, and antenna installations.
• Monitor all site activities and coordinate scheduled/unscheduled tasks.
• Escalate critical issues per predefined protocols to relevant stakeholders.
• Ensure compliance with SLAs and KPIs, maintaining service availability and minimizing MTTR while maximizing MTBF.
• Govern RF systems, including HPAs, SSPAs, TWTAs, LNAs, LNBs, converters, and switching matrices.
• Optimize antenna performance for GEO, MEO, and LEO satellites, ensuring pointing accuracy and tracking system integrity.
• Monitor RF quality (Eb/No, C/N, BER, MER, Link Margin, EIRP, G/T) and ensure carrier stability and spectrum efficiency.
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• Lead incident management, including major incident restoration, fault isolation, and recovery.
• Drive service improvement through RCA, problem management, and preventive/predictive maintenance.
• Ensure facility resilience by overseeing power systems (UPS, ATS, generators), HVAC, lightning protection, and environmental monitoring.
• Coordinate disaster recovery and validate redundancy mechanisms, ensuring operational readiness of critical systems.
• Govern change management, configuration baselines, and automation initiatives, while promoting operational excellence and HSE compliance.