Satellite Products Assistant Manager

Job Purpose

Job Responsibility

• Support the definition and execution of the go-to-market strategy and product roadmap for Satellite services.
• Execute end-to-end Satellite services portfolio activities, including product enhancements, portfolio revamps, rationalization, and decommissioning where required.
• Manage the product lifecycle from ideation through soft launch, commercial launch, enhancement, and retirement.
• Develop detailed product roadmaps covering product functionalities, milestones, dependencies, operating models, resources, and partner requirements.
• Prepare and maintain draft business cases, budget requirements, resource estimates, and commercial assumptions for new Satellite products and services.
• Monitor Satellite service performance and identify opportunities for improvement, growth, and portfolio optimization.
• Support post-implementation reviews and incorporate lessons learned into future product development and enhancement activities.
• Develop user journeys, product concepts, functional requirements, and business requirements documentation for Satellite services.
• Collaborate with relevant stakeholders to hand over approved requirements to Technology and support the development and implementation of Satellite services.
• Coordinate with Technology, Network, IT, Digital Services, and other technical stakeholders to ensure product requirements are clearly understood and appropriately translated into solutions.
• Support Business Development and Solution Architecture in developing technical and commercial proposals involving Satellite products and services.
• Ensure product requirements remain aligned with customer needs, business objectives, technical capabilities, and the agreed product roadmap.
• Collaborate with Industry Insights, Market Intelligence & Segmentation, and Customer Journey & Channels Management to gather market, customer, competitive, and experience insights.
• Analyze customer feedback and service performance data obtained through Sales and other relevant channels to identify product improvement opportunities.
• Assess competitor offerings, market trends, customer needs, and emerging Satellite service opportunities to support product decisions.
• Translate customer and market insights into actionable product enhancements, new service concepts, and portfolio recommendations.
• Develop tariff plans for Satellite services in accordance with approved pricing guidelines.
• Assess pricing alternatives and evaluate potential cannibalization and commercial impacts of pricing decisions.
• Collaborate with the Portfolio Business Strategy team to provide inputs for product ideation and prioritization.
• Collaborate with Telco Product Pricing & Profitability to develop pricing assumptions for business cases and conduct post-implementation reviews.
• Support the evaluation of product profitability, commercial performance, and value realization.
• Collaborate with Marketing & Communications to develop and execute communication campaigns for Satellite products and services.
• Coordinate with Customer Journey & Channels Management, CVM & Data, and Marketing & Communications to align product requirements with customer experience, loyalty, and retention objectives.

Job Responsibility (cont.)

• Support Sales teams by providing product information, value propositions, and insights required for effective customer engagement.
• Develop value proposition training manuals and conduct product training sessions for Sales and Customer Service teams.
• Support the development of launch plans and ensure alignment across relevant stakeholders before soft and commercial launches.
• Execute product leadership across cross-functional teams, ensuring effective coordination and delivery of Satellite product initiatives.
• Work closely with Sales, Retention, Customer Experience, Digital Services, Network, IT, Finance, Business Development, Solution Architecture, and other relevant stakeholders.
• Coordinate with external Satellite service providers, technology partners, and other relevant partners to support product requirements and service delivery.
• Identify and manage product dependencies, risks, issues, and stakeholder requirements throughout the product lifecycle.
• Maintain effective communication and alignment with stakeholders to ensure timely execution of product initiatives.
• Defines goals and key performance indicators for members of the team and ensures effective application of the stc performance management process.
• Directs planning and selection of manpower in the Satellite Products Assistant Manager, in line with the business and operational plans.
• Ensures high level of employee engagement and capability development by providing on-going feedback and coaching team members within the Satellite Products Assistant Manager.

Years of Experience

Minimum of 5 years of experience in a related discipline.

Nature of Experience

Prior experience in telecommunications product management, Satellite services, product development, product lifecycle management, pricing, and go-to-market activities in a telecommunication industry.

Job Band

Sr. Professional

Skills

• Satellite Product & Service Management
• Product Roadmap and Lifecycle Management
• Business Case Development and Commercial Analysis
• Stakeholder and Partner Management

Education

Additional Education

Certifications

• Product Management certification is recommended.
• Certified Product Manager (CPM) or equivalent product management certification is recommended.
• Agile/Scrum certification is recommended.
• Project Management Professional (PMP) certification is recommended.
• Satellite communications or telecommunications-related certification is recommended.