Technology Platforms Expert

The role holder is responsible for supporting the implementation, integration, and optimization of Specialized’s technology platforms and IT applications to ensure reliable and efficient business operations. The role contributes to application lifecycle activities, system integration, performance monitoring, security, and technical support while coordinating with internal stakeholders and external service providers to meet business and operational requirements. The role holder shall carry out their duties in accordance with the stipulated business policies and procedures.

- Support the execution of Specialized’s IT applications plan, ensuring effective integration with Mission-Critical and Business-Critical devices, client systems, and relevant technology environments.
- Implement and maintain organization-wide IT applications and technology platforms to support operational efficiency, data management, and workflow automation.
- Execute application lifecycle activities, including requirements gathering, testing, deployment, upgrades, and ongoing maintenance.
- Coordinate the integration of IT applications with internal systems, infrastructure, devices, and network assets to ensure interoperability and reliable operations.
- Monitor application performance, availability, security, and scalability, and identify improvement opportunities to meet evolving business and operational requirements.
- Apply data governance and security controls across IT applications in alignment with approved data governance and cybersecurity frameworks.
- Coordinate with application vendors, service providers, and relevant internal stakeholders to support solution delivery and resolve application-related issues.
- Analyze application incidents and recurring performance issues and support the implementation of corrective and preventive actions.
- Provide technical support for application-related issues, ensuring timely resolution and minimal service disruption.
- Contribute to application enhancements, automation, and process improvement initiatives based on business and technology requirements.