Technology Platforms Senior Expert

The role holder is responsible for driving the implementation, integration, and optimization of Specialized’s technology platforms and IT applications to support operational efficiency, data management, and business requirements. The role provides technical expertise across the application lifecycle, system integration, performance, security, and scalability, while coordinating with internal stakeholders and external service providers to ensure reliable and effective technology solutions. The role holder shall carry out their duties in accordance with the stipulated business policies and procedures.

- Contribute to the development and execution of Specialized’s IT applications plan, ensuring effective integration with Mission-Critical and Business-Critical devices, client systems, and relevant technology environments.

- Lead the implementation, enhancement, and maintenance of organization-wide IT applications and technology platforms to improve operational efficiency, data management, and workflow automation.

- Manage application lifecycle activities, including requirements gathering, solution development, testing, deployment, upgrades, and ongoing maintenance.

- Drive the integration of IT applications with internal systems, infrastructure, devices, and network assets to ensure interoperability and reliable service delivery.

- Monitor and optimize application performance, availability, security, and scalability to meet evolving business, operational, and regulatory requirements.

- Implement and maintain data governance and security controls across IT applications in alignment with approved data governance and cybersecurity frameworks.

- Coordinate with application vendors, service providers, and third parties to ensure effective solution delivery, technical support, and resolution of application-related issues.

- Analyze application incidents, recurring issues, and performance trends, and recommend technical improvements and corrective actions to enhance platform reliability.

- Provide advanced technical support and guidance for critical application issues, ensuring timely resolution and minimal service disruption.

- Identify opportunities to enhance, automate, and optimize technology platforms and application processes in response to evolving business requirements and technology capabilities.