Tenant Management Analyst

Job Purpose

The role holder is responsible for managing tenant-related services, lease administration, tenant engagement, and operational coordination to ensure effective leasing, revenue optimization, compliance, and service delivery in alignment with group shared services and financial objectives. The role holder shall carry out his duties in accordance with the stipulated business policies and procedures.

Job Responsibility

• Manages tenant-related services, including leases, renewals, terminations, and inquiries, through an integrated helpdesk system.
• Acts as the primary point of contact for tenant issues, disputes, and escalated complaints.
• Maximizes revenue through effective leasing, rent collection, and business planning to optimize tenant occupation.
• Monitors tenant satisfaction, gather feedback, and implement engagement initiatives to enhance retention.
• Provides reports on rental income and operational performance to optimize financial outcomes.
• Oversees compliance with lease regulations, including fit-out inspections and tenancy handovers.
• Manages an submit all the tenant request regarding ( operation & maintenance , cleaning , electricity ..etc) through the ticketing system and algin with group shared services  on closing the tickets within the approved SLA  
• Reports income and expenses, analyze cash flow, and assess profitability to optimize financial performance in an alighment with RE & stc square finance management 

Job Responsibility (cont.)

Years of Experience

0-2

Nature of Experience

Prior experience in Tenant Management in telecommunications industry

Job Band

Professional

Skills

Education

Additional Education

Certifications